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Byrnes Message Bureau began its inbound telemarketing service in May 1995.
Because the call center business is quite different from the answering service business, it was important for us to be
ready able to handle every account with the same quality and dedication with which we serve our telephone answering accounts.
The right software system was also very important because without it we would be
just another call center. We tried several different systems until we found "PI
2000", created by Professional Inbound. This was a very sophisticated system that
met every need of our customer base. As the needs and size of our customer base
changed and grew, so did the "PI System". The system also allows a networking of
centers in case the customer has a need for more stations. This system has allowed
BMB to enter into the call center market with full confidence that we can meet the
your requirements with call center applications. BMB is a member of "PIN" (Professional
Inbound Network), a national organization comprised of call centers using the "PI System".
Through this organization we share information, develop relationships, and explore the
possibilities of and extend the capabilities of the "PI System" to provide better service
to you.
Order Entry Service and Inbound Telemarketing
BMB takes orders for a variety of accounts:
some with catalog sales, others with questionnaires and surveys. Our capabilities to serve
the needs of this market are without limits. Catalog, customer database,and
inventory maintenance are easily handled. If needed, we can build your customer
database every time we receive a call. Up-sells, cross-sells, even quantity
discounts are no problem. Shipping costs can be included in customers' final
charges. Coupon and other types of discounts are also available. Management
reports are readily available and are only limited by the amount of information
you give us for your database.
Reservations
Taking reservations is not just for restaurants!
It can work for many other types of businesses and organizations as well. We have
made reservations for a flying club, a golf cart rental business and even taken course
registrations for seminars. Another possibility would be to handle the complete student
registration for small colleges. This is where our professional system outperforms many
others because we can seamlessly integrate your requirements to get the desired end results.
Dealer Locations
"To locate the dealer nearest you, just call our 800#
and a call specialist will assist you," the magazine ad says. At BMB we are
happy to relay that information to your customers. However, that's not all:
if directions are needed, our system allows for just one fast keystroke to
provide the information. away. Because of the integration, BMB can provide
caller registration for a seminar with multiple locations as well as giving
specific directions to each caller.
Credit Card Authorization
Every time one of our call specialists enters the credit
card number of your customer, the number is automatically checked for validity.
In addition to validation, BMB will obtain authorization for charges and to
transfer funds.
Delivery Methods
Orders can be delivered to you via several methods. It
could be by text fax, by pickup of an ASCII or Database file on the BMB
bulletin Board, and by email of the orders.
Fulfillment
BMB has strategic alliances with two
fulfillment houses and shares order entry and fulfillment work with each. We
will soon add a third house!
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